"Thanks for meeting with us recently to review the state of our house build. As we've mentioned to you a, a key difference with your firm is that you personally "care" about the projects you undertake as well as the client's well-being which we've learned is paramount in any development project.We're writing this letter in order to assist your potential clients as we've learned a valuable lesson through our own house build. When we initially met in the summer of 2011 and you had provided us a quote on our project (pre-plans drafted), there was a notable variance in price with your budget versus the builder we ended up selecting; however, as the project commenced we quickly learned that his projections were grossly underestimated in order to win our business. Ultimately, the entire cost of the project is significantly higher than anticipated, thus your budget was very much in line with the "true" costs. If we had known this from the start, in a heartbeat we would have selected your company as we would have been 100% confident in the quality of construction and enjoyed the outstanding customer service we would have received. We would highly recommend Upward Construction and Renovation to any prospective clients and please do not hesitate to have them call us if they wish to receive a better understanding of our experience. Good luck with your business and thanks again for all your help!"
Amy and Pharid Jaffer
"I was impressed with Michael from the first day we met. He took the time to walk me through one of his existing projects, explaining various aspects of construction and how he operates. I subsequently hired him to construct a high end custom home on a building lot with extreme terrain. Every aspect of construction presented challenges that only a sophisticated master builder would be able to handle. I could not have been more impressed with Michael or his team. No challenge was ever beyond his ability. No phone call was ever left unreturned. No questions ever left unanswered. Michael leads with the utmost professionalism a team of dedicated and courteous staff and tradesmen that do the job right. A building project of the nature and scope which I gave to Michael, in the hands of the wrong builder, could easily have become a financial and emotional disaster. Instead, working with Michael was the best decision I could have ever made. He is a man of complete honesty and integrity, dedicated to quality and meeting the needs of his customer. Thank you Michael for the beautiful masterpiece you have constructed... one of the highest quality homes in my area!"
"Michael: Thank you so much for your work and support you've given us. This project became much bigger than we anticipated and we couldn't have done it without you!"
JimOwner Creative Music Centre: North Vancouver
"As designers with some familiarity with the construction business, my wife and I were looking for a dependable contractor with a commitment to quality when we embarked on what we knew would be a challenging interior renovation and exterior envelope upgrade to our home. As is typical with most renovation projects, our project turned out to be a “voyage of discovery” as the layers of the 30 year old house were peeled back. Through the process, Michael Upward’s ongoing care and unflappable attention to our project was instrumental in achieving the results we were looking for. We would highly recommend Upward Construction to others, evidenced by the fact that we will be commencing another renovation with Michael in the near future."
Alan Endall and Celine Pitre
"We cannot begin to put into words how impressed we are with the services we received from Michael Upward and his hardworking and dedicated team at Upward Construction. From our very first meeting with Michael, we knew we were in good hands. Michael and his team were professional and courteous throughout the whole project. Michael listened carefully to our ideas and plans and no request was too difficult. He was always easily contactable and quick to respond to any query. It was clear that he was sincere in his desire to meet and exceed our expectations. We quickly learned that we could place our full trust in the Upward team. Everyone involved paid close attention to detail, which resulted in a high standard of neatly executed work, not only when it came to those aspects that were visible to the eye, but also to the workings behind the drywall. Simply put, the craftsmanship was exemplary. Visiting the site during its various stages, it was apparent that Michael’s employees took great pride in their work. Michael and his team delivered on every aspect and transformed our vision into reality and on time.We cannot recommend Michael and Upward Construction highly enough and would have no hesitation in referring our friends and family to them."
Shona and David (West Vancouver)
"We are happy to report that after a year since the substantial completion of our home renovation we are pleased with the end result. Knowing that we were going to be absentee renovators was an important factor in trusting Michael and his team with a project that was not only complicated, but of, undetermined scope. After Michael’s architect nailed the design we entered into a contract that was based on our mandate that we did not want to do anything twice and Michael’s that we do everything ‘right’. During the construction we encountered many structural, municipal and neighbourhood issues that Michael and his team managed very professionally. The sub trades and suppliers advice on product selection and process really enhanced the final product. In particular, we never fail to acknowledge Jeff Billington’s masonry craftsmanship. We are happy to provide a recommendation to anyone considering working with the Upward team —who we hope to work with again."
Brendon Farrell (West Vancouver)
"We were very impressed with Michael from the day we met him. We interviewed a number of builders and he was the only one who focused on the structural issues that we were addressing and what he might do to resolve those issues. Michael's staff was professional and pleasant throughout the project and very helpful and sensitive to our needs. The trades people that worked on the renovation were pleasant and took the time to consult with us and Upward staff and in the end, we feel that they did an outstanding job. The project was completed on time and without any disruptions. Any loose ends, that are normal for a project the size of ours, were dealt with in a timely and professional manner. We would not hesitate to recommend Upward to anyone thinking of building or renovating."
Bruce and Tina Chisholm
"I would like to take this opportunity to thank you and all the trades people involved in my kitchen renovation. The work completed on time and under budget with minimum disruption to my daily activities. I was very impressed by the efficiency of all the workers on the project and would highly recommend the services of Upward Construction to anyone. My kitchen is fantastic, just what I wanted!"
Louise N. (North Vancouver)
"The entire team at Upward Construction are very professional and committed to completing high quality work. Michael was dedicated to spending time with us to listen to what we wanted to accomplish in our extensive renovation, and ensuring we were happy with the end result. His designer was exceptional and she designed us a beautiful and practical space that functions well for our entire family. We love our new home and we know it was built by people who are dedicated to quality construction."
Stuart & Meghan McDonald
"We certainly appreciated your fast response to our needs when we found that water had caused rot in the floor and walls of our bedrooms. We were also impressed with the work of your carpenter, his work was both fast and excellent. We would have no hesitation in recommending your company to our friends, or anyone, who had need of similar repairs to their home."
J. Connery (North Vancouver)